Terms And Conditions

Islington Carpet Cleaning Service Terms and Conditions

These Terms and Conditions set out the basis on which Islington Carpet Cleaning provides carpet, upholstery and related cleaning services to residential and commercial customers. By making a booking, accepting a quotation or allowing our operatives to begin work, you agree to be bound by these Terms and Conditions.

These terms apply to all services provided within our normal operating area and to any customer who engages us directly or through a third-party platform, except where expressly varied in writing.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

Customer means the individual, company or organisation that books or receives services from Islington Carpet Cleaning.

Services means any carpet, rug, upholstery, mattress, fabric, hard floor or related cleaning or stain treatment service supplied by Islington Carpet Cleaning, including any ancillary work agreed in writing.

Premises means the property or site where the Services are to be carried out.

Operative means any employee, worker, subcontractor or representative engaged by Islington Carpet Cleaning to deliver the Services.

Agreement means the contract between the Customer and Islington Carpet Cleaning comprising these Terms and Conditions, together with any confirmed quotation or booking confirmation.

2. Booking Process

2.1 Bookings may be made by the Customer through our online enquiry forms or through any approved booking channel. The Customer must provide accurate information including the type of property, number and size of rooms or items to be cleaned, access details, and any special requirements.

2.2 Any quotation provided before inspection is an estimate only and is based on the information supplied by the Customer. Islington Carpet Cleaning reserves the right to amend the quotation and final price if the information provided is incomplete or inaccurate, or if the condition or size of the items or areas differs materially from that described.

2.3 Bookings are subject to availability. A booking is not confirmed until the Customer has received explicit confirmation from Islington Carpet Cleaning. We may refuse any booking at our discretion.

2.4 For certain Services, Islington Carpet Cleaning may require a pre-service inspection, either in person or by requesting photographs or videos, to assess access, parking, health and safety considerations, and the condition of the areas to be cleaned.

2.5 The Customer is responsible for ensuring that suitable parking and access are available for our Operatives and equipment on the date of service. Any parking charges, congestion charges, tolls or similar costs reasonably incurred in delivering the Services may be added to the final invoice.

3. Customer Obligations

3.1 The Customer must ensure that:

a. The Premises are accessible at the agreed time and that an authorised adult is present for the duration of the Services, unless alternative arrangements have been agreed in advance.

b. All fragile, valuable or easily damaged items are removed from the work areas prior to the start of the Services.

c. Pets and children are kept away from the work areas and equipment for the duration of the Services and for any advised drying time.

d. There is running water and electricity available at the Premises during the visit.

3.2 The Customer is responsible for informing Islington Carpet Cleaning in advance of any known issues that may affect the Services, such as pre-existing damage, loose fittings, unstable furniture, heavily soiled areas, presence of pests, or sensitive materials or dyes.

3.3 Where furniture or other items need to be moved to carry out the Services, the Customer must either move them before the visit or ensure that the Operatives are authorised to move them. Islington Carpet Cleaning accepts no liability for damage to items that are fragile, have pre-existing defects, or which reasonably should have been moved by the Customer.

4. Scope and Performance of Services

4.1 Islington Carpet Cleaning will provide the Services with reasonable skill and care, using appropriate cleaning methods and products suited to the type of material and level of soiling, as assessed by the Operative on site.

4.2 All cleaning results are influenced by the age, type and condition of carpets, upholstery and surfaces, as well as the nature and age of stains. While we use professional techniques and products, we do not guarantee the complete removal of all stains, odours, marks or discolouration.

4.3 Any times quoted for the start or completion of the Services are estimates only. We will use reasonable efforts to meet agreed times but shall not be liable for minor delays resulting from traffic, access issues, breakdowns, weather conditions or other circumstances beyond our control.

4.4 The Operative may, at their discretion, refuse to carry out Services if they consider that the work would pose a risk to health and safety, could cause damage to the property, or involves materials or contamination that we are not appropriately equipped or licensed to handle.

5. Prices and Payment

5.1 Prices are normally provided as a quotation based on information supplied by the Customer and confirmed prior to the Service. All prices are stated in pounds sterling and may be subject to applicable taxes.

5.2 Islington Carpet Cleaning may require a deposit to confirm a booking, particularly for larger or commercial jobs. Any deposit requirements will be communicated at the time of booking.

5.3 Unless otherwise agreed, payment of the balance is due immediately upon completion of the Services at the Premises. We may accept card payments, bank transfers or other approved methods as advised to the Customer at the time of booking.

5.4 For commercial Customers, credit terms may be offered at our discretion, subject to prior approval. Where credit terms are agreed, payment must be made within the period specified on the invoice. If no period is stated, payment is due within 14 days of the invoice date.

5.5 Islington Carpet Cleaning reserves the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs incurred in pursuing payment, including collection agency or legal fees.

5.6 If additional work is requested by the Customer during the visit that falls outside the original quotation, we will either provide an updated quotation or charge at our prevailing rates. Any such additional charges will be payable under the same terms as the original booking.

6. Cancellations and Rescheduling

6.1 The Customer may cancel or reschedule a booking by giving notice in advance. Notice must be given through the same channel used for the original booking or as otherwise instructed by Islington Carpet Cleaning.

6.2 If the Customer cancels or reschedules a booking with at least 48 hours notice before the scheduled start time, any deposit paid will normally be transferable to a new booking, or refundable at our discretion.

6.3 If the Customer cancels or reschedules with less than 48 hours notice, Islington Carpet Cleaning reserves the right to retain any deposit paid and may charge a cancellation fee up to a reasonable proportion of the quoted price to cover lost time and costs.

6.4 If the Customer fails to provide access to the Premises at the agreed time, or our Operatives are unable to carry out the Services due to circumstances within the Customer's control, this may be treated as a late cancellation and may incur a charge.

6.5 Islington Carpet Cleaning reserves the right to cancel or reschedule a booking due to illness, operational issues, equipment failure, extreme weather, or other circumstances beyond our reasonable control. In such cases we will offer an alternative appointment or a refund of any deposit paid, but shall not be liable for any indirect or consequential loss.

7. Customer Satisfaction and Complaints

7.1 The Customer should inspect the areas and items cleaned as soon as reasonably possible after completion of the Services. Any concerns or issues must be reported to the Operative on site where possible, or to Islington Carpet Cleaning within 24 hours of completion.

7.2 Where a justified complaint is raised within this period relating to the standard of the Services, we may, at our discretion, offer a re-clean of the affected area or another appropriate remedy. This will be the Customer's sole and exclusive remedy in respect of service quality issues.

7.3 We will not be liable for any complaints raised more than 24 hours after completion, or for issues that arise due to the Customer's failure to follow aftercare instructions, such as not walking on damp carpets, allowing adequate ventilation, or avoiding spillage during the drying period.

8. Liability and Limitations

8.1 Islington Carpet Cleaning will take reasonable care in performing the Services and handling the Customer's property. However, the Customer acknowledges that certain risks are inherent in cleaning processes, especially where items are old, worn, poorly fitted, previously damaged or made of sensitive materials.

8.2 We shall not be liable for:

a. Pre-existing damage, wear, fading, loose seams, shrinkage, colour loss, or deterioration that becomes more visible after cleaning.

b. Damage resulting from defects in the fabric, material or structure, including weak fibres, unstable dyes, loose grouting or poorly secured fixtures.

c. Any indirect, consequential or economic loss, including loss of profit, loss of use, loss of opportunity or loss of enjoyment.

8.3 Our total liability arising under or in connection with the Agreement, whether in contract, tort, negligence or otherwise, shall be limited to the total amount paid or payable by the Customer for the specific Services giving rise to the claim.

8.4 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

9. Waste Handling and Environmental Regulations

9.1 Islington Carpet Cleaning will handle and dispose of any waste generated in the course of providing the Services in accordance with applicable waste and environmental regulations.

9.2 Our Services do not normally include the removal of household rubbish, building debris, or other general waste from the Premises. Where any such removal is specifically agreed, it may be subject to additional charges and may require separate arrangements.

9.3 The Customer is responsible for informing us of any contamination or hazardous substances at the Premises that may affect the safe delivery of the Services, including but not limited to chemical residues, asbestos, bodily fluids, or infestations. We reserve the right to refuse or suspend Services if such risks are identified and we are not appropriately equipped or licensed to manage them.

9.4 Where we provide specialist cleaning that involves the removal of waste that is regulated, we will comply with relevant transport and disposal requirements and may require additional information or consents from the Customer.

10. Property Damage and Insurance

10.1 Islington Carpet Cleaning maintains appropriate insurance cover in relation to the Services provided. Details of insurance cover can be made available on request.

10.2 The Customer must report any alleged damage to property believed to have been caused by our Operatives as soon as it is discovered and in any event within 24 hours of completion of the Services. We may request photographs, access to inspect the damage, and any relevant supporting information.

10.3 If, after investigation, it is found that damage has been caused by our Operatives, we may choose to repair the damage, arrange for a third party to undertake repairs, compensate the Customer for reasonable repair costs, or replace the item on a like-for-like basis, subject to depreciation and fair wear and tear.

11. Access, Health and Safety

11.1 The Customer must provide a safe working environment for our Operatives. This includes ensuring that floors are clear of obstacles where possible, that lighting is adequate, and that there are no concealed hazards.

11.2 Our Operatives may decline to handle or move heavy, valuable or unusually fragile items if they consider that it would be unsafe or that there is a high risk of damage.

11.3 The Customer must not request any task that is illegal, unsafe or outside the scope of normal cleaning services. Operatives are not authorised to perform such tasks even at the Customer's request.

12. Data Protection and Privacy

12.1 Islington Carpet Cleaning will process personal information about Customers in the course of providing the Services in accordance with applicable data protection laws.

12.2 We will use Customer information for purposes including handling enquiries, managing bookings, providing Services, processing payments, handling complaints and improving our operations.

12.3 Customer information will not be sold to third parties. It may be shared with subcontractors or service providers where necessary to perform the Services, process payments or comply with legal obligations.

13. Variations

13.1 We may revise these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that Agreement.

13.2 Any variation to these Terms and Conditions requested by the Customer shall only be effective if agreed in writing by an authorised representative of Islington Carpet Cleaning.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the law of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. Severability

15.1 If any provision or part-provision of these Terms and Conditions is held by a court or other competent authority to be invalid, unlawful or unenforceable, that provision or part-provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

16. Entire Agreement

16.1 These Terms and Conditions, together with any confirmed quotation or booking confirmation, constitute the entire agreement between the Customer and Islington Carpet Cleaning in relation to the Services and supersede any prior discussions, correspondence, negotiations or understandings.

16.2 The Customer acknowledges that they have not relied on any statement, promise or representation not expressly set out in these Terms and Conditions or in the written quotation or booking confirmation.