Privacy Policy

Islington Carpet Cleaning Privacy Policy

This Privacy Policy explains how Islington Carpet Cleaning collects, uses, stores and protects personal data relating to customers and prospective customers located in the Islington area. It is intended to meet the requirements of the United Kingdom General Data Protection Regulation UK GDPR and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope and who this policy applies to

This Privacy Policy applies to all Islington Carpet Cleaning customers and prospective customers in the Islington area who contact us, request a quotation, make a booking, use our services, or otherwise interact with us in connection with carpet, upholstery or related cleaning services.

Personal data we collect

We only collect personal data that is relevant and necessary for providing and managing our services. The types of personal data we may collect include the following categories.

Identification and contact details such as name, postal address, property access details where required, and other basic contact information you choose to provide. Service and booking information such as requested services, property type and size, preferred dates and times, instructions about the premises, and records of past services we have provided. Communication records such as enquiries, complaints, feedback, and any correspondence you send to us by written communication or through online forms. Payment related information such as confirmation that payment has been made, amounts paid, and payment method type. We do not store full card numbers or security codes; these are processed securely by third party payment providers acting as data processors on our behalf. Technical and usage information such as basic device and browser information, pages visited, and interaction with our website, where this is collected via cookies or similar technologies for essential site functionality and basic analytics.

How we collect personal data

We may collect personal data directly from you when you request a quote, make a booking, communicate with us by written message, or give information to our staff during the provision of services at your property. We may also collect data automatically through our website using cookies or similar technologies to support essential functionality, security, and basic analytics. In some limited cases, we may receive your data from third parties, such as when someone books a service on your behalf, or from payment processors confirming that a payment has been completed.

Lawful bases for processing

We rely on a number of lawful bases under the UK GDPR to process personal data, depending on the specific purpose.

Performance of a contract. We process your personal data when it is necessary to provide you with our services, manage bookings, take payment, and meet our contractual obligations. Legitimate interests. We process personal data where it is necessary for our legitimate business interests, and where these are not overridden by your data protection rights. These interests include managing our business operations, keeping records of services provided, improving our services, and handling customer queries and complaints. Legal obligations. We may process certain personal data where we are required to do so to comply with legal and regulatory obligations, such as tax and accounting requirements. Consent. In limited situations, we may rely on your consent, for example, for certain types of non essential cookies or optional marketing. Where we rely on consent, you have the right to withdraw it at any time.

Purposes for which we use personal data

We use the personal data we collect for the following purposes. To provide and manage our services, including taking bookings, sending confirmations, carrying out cleaning services at your property, and following up on any issues related to the service. To communicate with you, including responding to enquiries, sending service related updates, and dealing with feedback or complaints. To manage payments and accounting, including processing payments via our payment processors, issuing invoices or receipts, and maintaining appropriate financial records. To maintain and improve our website and services, including monitoring usage for security, troubleshooting, and basic analytical purposes. To comply with laws and regulations, including maintaining records for tax, auditing, and other regulatory requirements. To protect our business, property, and rights, including the prevention and detection of fraud or misuse of our services.

Data retention and storage

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Booking and service records are generally kept for a period necessary to administer our relationship with you, handle any queries or disputes, and comply with legal and tax requirements. Communication records, including enquiries and complaints, are kept for as long as needed to manage the correspondence and to keep a record of our interactions for quality and training purposes. Payment related records are retained in line with legal and accounting obligations.

When personal data is no longer required, it is either securely deleted, anonymised, or put beyond use in line with our data retention procedures.

Data processors and third party service providers

We may share personal data with carefully selected third party service providers who act as data processors on our behalf. These processors are only permitted to use personal data in accordance with our instructions and are required to implement appropriate technical and organisational measures to protect it.

Examples of such processors include payment processing providers who handle card payments on our behalf, information technology and hosting providers who support our website, booking systems, or data storage, and professional advisers such as accountants, where access to certain personal data may be necessary to provide their services.

We do not sell your personal data or share it with third parties for their own independent marketing purposes.

International transfers

Where any of our service providers or their systems are located outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include the use of standard contractual clauses or reliance on other approved transfer mechanisms.

Security of your personal data

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration or destruction. These measures include limiting access to personal data to those staff and processors who need it to perform their duties, using secure systems and secure methods of data transmission where appropriate, and maintaining procedures to respond to and manage any suspected data breaches.

Your data protection rights

Under the UK GDPR, you have several rights in relation to the personal data we hold about you. These rights apply to all customers and prospective customers of Islington Carpet Cleaning in the Islington area, subject to certain legal limitations.

Right of access. You have the right to request confirmation of whether we process your personal data and, if so, to receive a copy of that data together with certain other information. Right to rectification. You have the right to request that inaccurate or incomplete personal data is corrected or updated. Right to erasure. In certain circumstances, you may request that we delete your personal data, for example, where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent where consent was the lawful basis. Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised. Right to object. You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests. We will stop processing unless we have compelling legitimate grounds which override your interests, rights and freedoms, or where the processing is required for legal claims. Right to data portability. Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that it is transmitted directly to another controller where technically feasible. Right to withdraw consent. Where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Exercising your rights and complaints

If you wish to exercise any of your data protection rights in relation to Islington Carpet Cleaning, you can contact us using the contact details provided on our website or through any standard communication method you use with us. We may need to verify your identity before fulfilling your request to ensure that personal data is not disclosed to anyone who does not have the right to receive it.

You also have the right to lodge a complaint with the UK Information Commissioners Office if you believe your data protection rights have been infringed. Further information about your rights and how to contact the Information Commissioners Office is publicly available from that authority.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection best practice. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.